Returns & Exchanges
We want you to love your brew, but due to the perishable nature of our roasted coffee, we can only accept returns on hardware and unopened merchandise within 14 days of delivery. If your coffee arrives damaged or incorrect, please reach out immediately and we will make it right.
Contact Support
Email our support team with your order number and a brief explanation of why you need a return or replacement.
Verification
For damaged goods, please attach a clear photo of the packaging and product so we can expedite your claim with the courier.
Pack and Ship
Once approved, securely package your unused hardware or merchandise and ship it back to our roastery using the provided address.
Refund Processing
After we inspect the returned items, we will issue a refund to your original payment method or ship out your replacement coffee within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing